Incident History

History

March 19
Students Seeing a Black Screen When They Sign In
Resolved
March 21 2:16 AM UTC
Thank you for your patience as we worked to resolve this!
Monitoring
March 20 8:57 PM UTC
We are currently monitoring a potential resolution. We appreciate your ongoing patience!
Identified
March 20 5:24 PM UTC
Our team is currently working on implementing a resolution to this issue. We thank you for your continued patience!
Identified
March 20 3:00 PM UTC
Our team has identified the cause of this issue and are working toward a resolution. Thank you for your patience!
Identified
March 20 12:57 PM UTC
Our team has identified the cause of this issue and are working toward a resolution. Thank you for your patience!
Identified
March 19 8:55 PM UTC
We have identified the cause of this error and are working toward a resolution.
Investigating
March 19 8:02 PM UTC
We are continuing to investigate this issue. Thank you for your patience as our team works toward a resolution!
Investigating
March 19 6:40 PM UTC
We are continuing to investigate and are working towards a resolution. Thank you for your patience!
Investigating
March 19 4:42 PM UTC
We are continuing to investigate this issue. Thank you for your continued patience!
Investigating
March 19 3:46 PM UTC
We are continuing to investigate this issue. Thank you for your patience as we work towards a resolution!
Investigating
March 19 2:44 PM UTC
We are currently investigating reports of students seeing a black screen when they sign in.
January 15
Awakening Loading Issues
Resolved
January 15 4:42 PM UTC
This has been resolved. Students can now access Legends of Learning as expected. Thank you for you patience!
Monitoring
January 15 4:22 PM UTC
We have identified the issue and are monitoring the fix put in place.
Investigating
January 15 4:03 PM UTC
We are currently investigating reports of Awakening not loading for students.
January 8
Awakening Loading Issues
Resolved
January 8 7:14 PM UTC
Thank you for your patience! Students will now be able to sign in and access assignments as expected.
Investigating
January 8 5:41 PM UTC
We have been notified that students are having trouble loading Awakening to access teacher assignments. Our team is currently investigating the cause.
October 21, 2024
Teachers currently unable to create new assignments
Resolved
October 21, 2024 4:40 PM UTC
This issue has been resolved. Teachers can now create and assign new assignments as expected. Thank you for your patience!
Monitoring
October 21, 2024 4:22 PM UTC
We have pushed out a patch and are monitoring the fix for this issue.
Investigating
October 21, 2024 4:09 PM UTC
We are currently investigating an issue with creating new assignments for students. We will provide an update as soon as possible.
August 29, 2024
Recent Updates Causing Intermittent Site Issues
Resolved
August 29, 2024 7:15 PM UTC
Thank you for your patience! All reported issues have been resolved.
Monitoring
August 29, 2024 4:46 PM UTC
We are currently working on pushing out a fix for the issues reported today.
Identified
August 29, 2024 2:49 PM UTC
Due to some recent site updates, certain portions of our teacher platform are not functioning as expected. This includes the ability to assign work to students, student reports, and students accessing Math Basecamp. Our team has identified the cause and is working to resolve all reported issues.
February 8, 2024
Assessment Blank Screen for Students
Resolved
February 8, 2024 3:23 PM UTC
Students are now able to continue assessments without receiving a blank screen. Thank you for your patience!
Investigating
February 8, 2024 1:42 PM UTC
Students are currently receiving a blank screen after answering their first assessment question. Our team is investigating the issue.
June 13, 2023
500: INTERNAL_SERVER_ERROR
Resolved
June 13, 2023 9:10 PM UTC
AWS servers are back up and running. Teachers and students can now log in to Legends of Learning.
Identified
June 13, 2023 7:15 PM UTC
AWS systems are currently experiencing technical difficulties, which is impacting the ability for teachers and students to access Legends of Learning. We are monitoring the situation and will provide updates.
April 26, 2023
Teacher and Student Maintenance Message
Resolved
April 26, 2023 6:27 PM UTC
Incident has been resolved - teachers and students can now access Legends of Learning as expected. Thank you for your patience!
Investigating
April 26, 2023 6:20 PM UTC
We are currently investigating the issue of students and teachers receiving a maintenance screen when attempting to access Legends of Learning.
April 13, 2023
Students Experiencing White Screen
Resolved
April 13, 2023 3:51 PM UTC
The issue of students receiving a white screen when attempting to access Legends of Learning has been resolved. Thank you for your patience!
Investigating
April 13, 2023 2:43 PM UTC
We are currently investigating an issue of students receiving a white screen when attempting to access Legends of Learning.
April 12, 2023
Students Receiving White Screen Upon Log In
Resolved
April 12, 2023 1:52 PM UTC
Our team has resolved the issue. Students can now log in to Legends of Learning without receiving a white screen. Thank you for your patience!
Identified
April 12, 2023 1:08 PM UTC
Our team has identified the cause of students receiving a white screen upon log in. They are currently working on a fix.
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