Incident History

History

October 21
Teachers currently unable to create new assignments
Resolved
October 21 4:40 PM UTC
This issue has been resolved. Teachers can now create and assign new assignments as expected. Thank you for your patience!
Monitoring
October 21 4:22 PM UTC
We have pushed out a patch and are monitoring the fix for this issue.
Investigating
October 21 4:09 PM UTC
We are currently investigating an issue with creating new assignments for students. We will provide an update as soon as possible.
August 29
Recent Updates Causing Intermittent Site Issues
Resolved
August 29 7:15 PM UTC
Thank you for your patience! All reported issues have been resolved.
Monitoring
August 29 4:46 PM UTC
We are currently working on pushing out a fix for the issues reported today.
Identified
August 29 2:49 PM UTC
Due to some recent site updates, certain portions of our teacher platform are not functioning as expected. This includes the ability to assign work to students, student reports, and students accessing Math Basecamp. Our team has identified the cause and is working to resolve all reported issues.
February 8
Assessment Blank Screen for Students
Resolved
February 8 3:23 PM UTC
Students are now able to continue assessments without receiving a blank screen. Thank you for your patience!
Investigating
February 8 1:42 PM UTC
Students are currently receiving a blank screen after answering their first assessment question. Our team is investigating the issue.
June 13, 2023
500: INTERNAL_SERVER_ERROR
Resolved
June 13, 2023 9:10 PM UTC
AWS servers are back up and running. Teachers and students can now log in to Legends of Learning.
Identified
June 13, 2023 7:15 PM UTC
AWS systems are currently experiencing technical difficulties, which is impacting the ability for teachers and students to access Legends of Learning. We are monitoring the situation and will provide updates.
April 26, 2023
Teacher and Student Maintenance Message
Resolved
April 26, 2023 6:27 PM UTC
Incident has been resolved - teachers and students can now access Legends of Learning as expected. Thank you for your patience!
Investigating
April 26, 2023 6:20 PM UTC
We are currently investigating the issue of students and teachers receiving a maintenance screen when attempting to access Legends of Learning.
April 13, 2023
Students Experiencing White Screen
Resolved
April 13, 2023 3:51 PM UTC
The issue of students receiving a white screen when attempting to access Legends of Learning has been resolved. Thank you for your patience!
Investigating
April 13, 2023 2:43 PM UTC
We are currently investigating an issue of students receiving a white screen when attempting to access Legends of Learning.
April 12, 2023
Students Receiving White Screen Upon Log In
Resolved
April 12, 2023 1:52 PM UTC
Our team has resolved the issue. Students can now log in to Legends of Learning without receiving a white screen. Thank you for your patience!
Identified
April 12, 2023 1:08 PM UTC
Our team has identified the cause of students receiving a white screen upon log in. They are currently working on a fix.
December 16, 2022
Students unable to access teacher assignments
Resolved
December 16, 2022 2:33 PM UTC
The engineering team has resolved the issue. Students are now able to access teacher assignments.
Investigating
December 16, 2022 2:00 PM UTC
Students are currently unable to access teacher assignments. All students are receiving a message stating "There are no assignments available for you or your group." Our team is currently investigating the issue.
October 28, 2022
Teacher and Student Database Connection Errors
Resolved
October 28, 2022 8:29 PM UTC
Student and Teacher database connection errors have been resolved.
Identified
October 28, 2022 6:15 PM UTC
The team continues to implement a possible solution to the teacher and student database connection errors.
Identified
October 28, 2022 5:21 PM UTC
The team is now implementing a possible solution to the teacher and student database connection errors.
Investigating
October 28, 2022 4:26 PM UTC
We are currently investigating the database connection issues that teachers and students are reporting.
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